Contact Us

Headquarters:

DeMarini
6435 NW Croeni Rd.
Hilsboro, OR 97124

Hours of Operation:

Monday–Friday (7am–3:30pm PST)

Customer Service:

Phone: 1-800-937-2287

 

Returns & Exchanges

  • What is DeMarini's return policy?
    DeMarini's return policies vary depending on the type of item you'd like to return. DeMarini offers returns on most items within 30 days of receipt of shipment.
  • How do I return a product purchased on DeMarini.com?
    Fill out the return form on the back of the receipt you received with your order. If you need a copy, contact us. Once the product has been received back, the product will be assessed by our team and if it meets our requirements, you will receive a refund.
  • What are the requirements for a full refund?
    • Item must be in new condition.
    • Item must be returned with all original packaging and accessories (includes box or plastic poly bag).
    • Clothing must be unworn.
  • I've returned my item. How soon will I receive my refund?
    • It takes DeMarini up to 30 days to process a return and refund.
    • Once your return is processed, a refund is instantly requested and will show on your credit card statement within 3-5 business days.
    • If you shipped the item back to DeMarini at your own expense, and the return is a result of a DeMarini error, you will be refunded your shipping cost when we process the return. If the return is not due to a DeMarini error, shipping will not be refunded.

Warranty

  • How do I know if my DeMarini bat qualifies for a warranty replacement?
    DeMarini offers an exceptional warranty to secure your investment. If under warranty, our policy is to provide you with repair or one time replacement of your bat within one year from the date of purchase. The DeMarini Factory Warranty covers the following three items- there are no other warranties.
    • A severely dented bat for one year from the date of purchase.
    • The end-plug and knob may be repaired or replaced if found defective for one year from the date of purchase.
    • Cracked from normal use for one year from the date of purchase.
    • To inquire about the warranty status of an item, contact DeMarini Customer Service.
  • How do I submit a warranty?
    For bat warranty claims, please complete the bat warranty request form. For all other warranty claims, please call 1-800-874-5930 to speak with a customer service agent.
  • What is needed to submit a warranty claim?
    No warranty without receipt so please keep your receipt. This is a manufacturer's warranty. Do not return your bat to the authorized dealer. Your original dated receipt from an authorized dealer is required. Bats not purchased from an authorized dealer do not carry a warranty of any kind. PayPal, eBay or any other auction site receipts will not be considered.

Order Management


Shipping

  • How long will my order take to ship?
    Orders normally take between 24-48 hours to ship out of our warehouse
  • When will my order ship?
    Immediately after placing your order on DeMarini.com you will receive an order confirmation email. Within 48 hours, you will receive a shipping confirmation email with a link to track your order. If you have not received a shipping confirmation email within 48 hours of placing your order, please contact our customer service team.
  • What is the cutoff time for next-day and second-day delivery?
    Orders must be placed by 1pm E.T. to be eligible for next-day or second-day delivery.
  • Where does my order ship from?
    Orders ship from our warehouses in Mount Juliet, TN or Hillsboro, OR.
  • Can I track my order?
    Yes. In your shipping confirmation email, there is a link that leads you to tracking information. You will have to login to your account and view your order history.
  • What happens when my tracking says "delivered" but I have not received my package?
    Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. If you've waited a couple of days and you still don't have the package:
     
    • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
    • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
    • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
    • Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

    Most packages arrive by the estimated delivery date listed in the tracking information. If you do not receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m.
  • Can a customer ship to an APO/FPO address?
    No, unfortunately DeMarini cannot ship to an APO/FPO address
  • Can a customer ship to an international address?
    No. At this time, DeMarini can only ship orders to the 50 United States.

Custom Products

CUSTOM PRODUCTS TERMS AND CONDITIONS

What you need to know about Demarini Custom Products:

  • Can I cancel or modify my order after it is placed?
    Once you place your order we begin the process of building your custom product, specifically for you so no cancellations or modifications to the design of your custom product are allowed.
  • Can I return a custom product?
    Because we build this product specifically to your custom requirements, we can't accept returns.
  • What happens if my custom product is damaged or defective?
    If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item.

    It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your Custom Product is specifically made for you, and therefore DeMarini cannot accept returns or refunds of Custom Products if the dissatisfaction is not due to an error by DeMarini. For instance, DeMarini cannot refund personalized product if the quality issue is due to: Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.

    Design or creative choices. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. DeMarini also reserves the right to reject any designs with profanity or offensive content.

    Contact us at 800-874-5930 within 7 days of receiving your Custom Product to report a damaged or defective product.
  • When will I receive my Custom Product?
    The lead-time based on the type of Custom Product displays within your shopping cart. When your Custom Product ships an email with tracking complete tracking details will be delivered to you.

     
  • Will my products that are in stock wait to ship with my Custom Products?
    No, your stock products will ship within one business day and your Custom Products will ship once it is complete. You will receive a shipping confirmation e-mail with each shipment.
 

For full terms and conditions of your order, please see DeMarini Terms and Conditions.

To see how the customizer works, click here.