Occasionally a carrier will scan a package
as delivered before it arrives at the final destination. When this happens,
the package is usually delivered within the next few business days. If you've
waited a couple of days and you still don't have the package:
- See if someone else accepted delivery. Check with household members,
neighbors, building managers, the mail room, front desk, and anyone
else who may have accepted the delivery.
- Look around the delivery location. Carriers sometimes leave packages
in a safe, hidden place like on a side porch, in/around your garage,
or behind bushes.
- Look for a notice of attempted delivery. You may find an attempted
delivery notice in your mailbox or on your door. Follow the
instructions on that notice to request redelivery or pick up the
- Contact the carrier. Ask if they have additional information about
the package's location. (Have your tracking or delivery
confirmation number handy.) If your package was shipped via UPS,
they may be able to hold the package at their local hub for you to
pick up. You can call UPS and see if this is possible.
Most packages arrive by the estimated delivery date listed in the
tracking information. If you do not receive the package by then, please
allow an additional day or two for the package to be delivered. Please note
that carriers may deliver packages up until 8 p.m.