Welcome to the family

Along with insane dedication to performance comes an insane dedication to quality. Our technology and durability is unmatched and we offer an exceptional warranty to secure your investment. If you have any questions or comments about your DeMarini, our customer service folks are available at (800) 937-2287.

“DeMarini offers an exceptional warranty to secure your investment. If under warranty, our policy is to provide you with repair or one time replacement of your bat within one year from the date of purchase. The DeMarini Factory Warranty covers the following three items- there are no other warranties.

 

1-A severely dented bat for one year from the date of purchase.

2-The end-plug and knob may be repaired or replaced if found defective for one year from the date of purchase.

3-Cracked from normal use for one year from the date of purchase.

 

No warranty without receipt. Please keep your receipt. This is a manufacturers warranty. Do not return your bat to the authorized dealer. Your original dated receipt from an authorized dealer is required. Bats not purchased from an authorized dealer do not carry a warranty of any kind. PayPal, eBay or any other auction site receipts will not be considered. “

* Denotes a required field.

  1. Choose your bat.

  2. *
  3. *
  4. *
  1. Where should we ship your bat?

  2. *
  3. *
  4. *
  5. *
  6. *
  7. *
  8. *
  9. *
  10. *

Bat Care Low Down

This bat requires special care, as it is constructed with precision-thin walls designed to enhance performance. Be aware that your bat is susceptible to damage in cold weather (under 60 degrees F), which significantly increases ball hardness.

DeMarini bats come with a numbered rotation index, rotate the bat one number after each swing, doing this will spread the hit load around the circumference of the barrel, significantly increasing the bat's lifespan.

Team usage will shorten the life of your bat.

Do not hit your bat against metal cleats.

Avoid hitting anything other than regulation game balls with your bat - this will cause damage and void your warranty.

Cleaning

Use only mild dish soap & water. DO NOT use solvents or ammonia based products!

FAQS

Got questions? We've got answers...

What is BBCOR?

BBCOR stands for Bat-Ball Coefficient of Restitution. This new bat standard replaces the previous BESR standard and is designed to achieve wood-like performance in non-wood bats. Beginning January 1, 2011 for college play and January 1, 2012 for high school play, all bats must be BBCOR certified.

A qualified BBCOR bat is a Big Barrel bat (2⅝") that is made by an approved bat licensee, has a BBCOR mark permanently attached to the bat that is recognized by NFHS or NCAA as a legal bat for NFHS or NCAA sanctioned play and has no more than a minus 3 ounces difference from the length of the bat. Minimum bat length is 29 inches.

All BBCOR bats will incorporate a logo mark, once certification approval is granted. This mark will be consistent across every approved bat design so umpires will easily identify approved bats. The logo is below:

What is BPF?

BPF stands for Bat Performance Factor, which limits how fast a ball can come off a bat. Several major organizations have adopted the BPF standard to determine whether a bat is legal for play. These associations create their own bat safety standard to determine whether a bat is legal for use in tournament play.

Is my bat legal for USSSA play?

Slowpitch is requiring the new BPF 1.20 stamp starting 1/1/13
Fastpitch is requiring the new BPF 1.20 stamp starting 8/1/13
Senior Youth (2 5/8 barrel) is requiring the new BPF 1.15 stamp starting 1/1/12
Youth (2 ¼ barrel) is requiring the new BPF 1.15 stamp starting 1/1/14

What about youth associations?

All DeMarini youth bats are certified by youth associations including Little League, Babe Ruth Baseball, Dixie Youth Baseball, Pony Baseball and AABC.

Do balls come off of DeMarini Doublewall bats faster than they come off of other bats?

No. In fact, balls actually come off of singlewall bats slightly faster. The walls of a doublewall take time to flex, while a singlewall bat is tighter and more rigid, thereby popping the ball off at a slightly greater speed. All DeMarini bats meet BPF and other association standards. The outstanding results associated with DeMarini Doublewall bats are due to the bats' increased sweetspots and, of course, good batting.

Do I need to break in my composite bat?

No. We don't recommend using a mallet, vice, baking or beating your high-performance bat against a tree. This will void your warranty and will not increase the performance. Warranty applies when the bat is used under normal conditions for which the bat is designed, and does not apply to altered bats or damage related to accident, misuse, improper care, overuse, or negligence. If DeMarini agrees that your bat is defective it will be either repaired or replaced.

How does cold weather affect bats?

Cold weather affects the ball, not the bat. A ball's core becomes harder in cold weather, causing the ball to dent the bat. Some players think that keeping a bat warm before hitting will prevent denting, but what they actually want to do is keep the ball above 60°F. High-compression balls may also shorten the life of your bat, as well as team usage situations.

What are these numbers that go around the base of the barrel?

This is your Rotation Index. As you use your bat, take notice of which number is facing you when you hit. After every hit, rotate your bat to the next number. This technique evens out the load and will reduce any ''flat'' spots that may occur and will help extend the life of your bat.

Should I use my DeMarini in a cage?

No, batting cages can be especially hard on any bat. Extended periods of use with your bat are not advisable and will reduce the life of your high-performance equipment.

Can I clean my bat?

Yes - It's best to use soap, water and elbow grease - they won't harm the surface coating or graphics. Steel and composite barrels are coated with hybrid powder-coatings, paints, special inks and clear coatings. Do not use acetone or other heavy-duty cleaners, as they will damage the surface.

Will DeMarini sponsor my team?

We are not currently accepting sponsorship requests. If you wish to submit a donation request, you may do so by faxing or mailing a donation request letter.

Shipping

How long will my order take to ship?

Orders normally take between 24-72 hours to ship out of our warehouse.

When will my order ship?

Immediately after placing your order on DeMarini.com you will receive an order confirmation email. Within 72 hours, you will receive a shipping confirmation email with a link to track your order. If you have not received a shipping confirmation email within 72 hours of placing your order, please contact our customer service team.

Where does my order ship from?

Your DeMarini.com order will ship from our warehouse in South Haven, Mississippi.

Can I track my order?

Yes. In your shipping confirmation email, there is a link that leads you to tracking information. You will have to login to your account and view your order history.

What happens when my tracking says "delivered" but I have not received my package?

Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.
If you've waited a couple of days and you still don't have the package:

  • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
  • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
  • Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
Can a customer ship to an APO/FPO address?

No, unfortunately DeMarini cannot ship to an APO/FPO address

Returns

What is DeMarini's return policy?

DeMarini's return policies vary depending on the type of item you'd like to return.
DeMarini offers returns on most items within 30 days of receipt of shipment. Below explains our return policies.

How to return a product purchased on DeMarini.com:

Fill out the return form on the back of the receipt you received with your order. If you need a copy, contact us HERE.
Once the product has been received back, the product will be assessed by our team and if it meets our requirements, you will receive a refund.

What are the requirements for a full refund?

Item must be in new condition.
Item must be returned with all original packaging and accessories (includes box or plastic poly bag).
Clothing must be unworn.

I've returned my item. How soon will I receive my refund?

It takes DeMarini up to 30 days to process a return and refund.
Once your return is processed, a refund is instantly requested and will show on your credit card statement within 3 business days

If you shipped the item back to DeMarini at your own expense, and the return is a result of a DeMarini error, you will be refunded your shipping cost when we process the return. If the return is not due to a DeMarini error, shipping will not be refunded

Order Management

How can I pay for my order?

DeMarini.com invites you to pay for your order using a Visa, MasterCard, or American Express credit or debit card.

Can I edit my order once it has been placed?

No, unfortunately, you cannot make changes to your order once it has been placed.

What if my credit card gets rejected?

We apologize for any inconvenience. Please make sure your card has sufficient funds and if you have any additional questions, please contact us contact us HERE.

Privacy/Security

How secure is DeMarini.com?

We take great care to ensure your personal and credit card information is kept secure and private. DeMarini uses the latest encryption technology and access to information is controlled through personal log-in IDs and passwords.

Does DeMarini.com share my information?

No. DeMarini takes great care to ensure that all information is private and do not share any information obtained through purchasing from DeMarini.com

How do I opt out of receiving email promotions from DeMarini.com?

Sign into your DeMarini.com account and choose 'Opt Out' or click the 'Unsubscribe' link on the bottom of any email sent to you.